Privacy Policy

Authentic Counseling & Wellness, LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Voluntarily Provide

We may collect information you voluntarily provide through our website, including:

• Name
• Email address
• Phone number
• Mailing address
• Information submitted through contact forms
• Appointment requests
• Employment application information
• Any information you choose to provide when communicating with us

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referring website addresses

This information helps us improve website performance, security, and user experience.

How We Use Information

We may use collected information to:

• Respond to inquiries and requests
• Schedule appointments
• Provide requested services
• Improve our website and services
• Communicate important updates
• Process employment applications
• Comply with legal and regulatory requirements
• Protect the security and integrity of our website

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and gather website analytics.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Website Analytics

We may use third-party analytics services, such as Google Analytics, to better understand website usage. These services may collect information about your interaction with our website.

For more information about Google Analytics, visit:

 Privacy Disclosures Policy - Analytics Help 

Email and Website Communications

Information submitted through website forms or email is not intended for emergencies.

Please do not send confidential, sensitive, or urgent health information through website contact forms or unsecured email communications.

If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room.

HIPAA and Protected Health Information

Authentic Counseling & Wellness, LLC is committed to protecting client privacy in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information submitted through our website before becoming a client may not be protected health information under HIPAA. Once an individual becomes a client, protected health information is handled according to our Notice of Privacy Practices and applicable laws.

Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

We may share information:

• With service providers who assist in operating our website or business
• When required by law, court order, or legal process
• To protect the safety, rights, or property of individuals or the public
• As otherwise permitted or required by applicable law

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children through our website without appropriate parental consent.

If you believe a child has provided information through our website, please contact us so we can remove the information as appropriate.

Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

• Requesting access to your information
• Requesting correction of inaccurate information
• Requesting deletion of certain information
• Withdrawing consent where applicable

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Authentic Counseling & Wellness, LLC

2990 Westside Dr Cleveland, TN 37312

Phone: 423-458-1870 

Fax: 423-458-1871

authenticcw@gmail.com